E-Surveillance System — 24/7 AI-Assisted Remote Monitoring

An e-surveillance system is a managed remote monitoring service where trained operators in a Security Operations Centre watch your cameras 24/7 with AI assistance, verify threats, deter intruders by remote voice-down, and escalate confirmed incidents to you or the police. Unlike ordinary CCTV — which only records for later review — it actively watches and responds in real time. It is designed to replace or reduce the night-time monitoring that guards do poorly.

Regular CCTV records footage so you can review it after an incident; e-surveillance monitors that footage live and acts on it as the incident unfolds. The cameras may be the same — the difference is that someone, AI plus a trained operator, is actually watching and can intervene by voice, escalate to police, and document everything. In short: CCTV is passive evidence; e-surveillance is active prevention.

It replaces the monitoring function that guards perform worst — staying alert overnight and watching many cameras at once — not every role a guard plays. Access control, visitor handling, and hands-on physical response can still need a person on site. For most businesses, the most cost-effective model is monitoring-led, with a minimal guard presence only where physical presence genuinely adds value.

It is normally priced as a monthly service per site or camera group rather than one fixed figure, because cost depends on camera count, monitoring hours, and response level — a common ballpark is roughly ₹15,000 to ₹30,000 per site, which you should confirm with a quote. The useful comparison is against guards: a single 12-hour guard shift is often cited around ₹15,000–₹18,000 a month and 24/7 rotational cover around ₹28,000–₹35,000, so monitoring multiple sites can cost less than staffing even one of them around the clock. Figures are illustrative market ranges, not a Tentosoft quote.

When an operator confirms a real intrusion, they speak live through speakers at your site, telling the intruder they have been seen and that security and police are being alerted. This real-time intervention stops most intrusions before any loss — which a recording-only camera can never do. If the intruder does not leave, the operator escalates while continuing to document the event.

The AI flags the movement within seconds and a SOC operator pulls up the live feed to verify it is a real person — not an animal or shadow. Confirming the threat, the operator immediately voice-downs through the site speakers; if the intruder does not leave, they call your designated contact and local police, trigger any on-site alarms, and keep recording. By morning you have a timestamped report of the whole event — detection, verification, voice-down, escalation, and outcome — rather than discovering a loss hours later.

Usually, yes. The service is vendor-agnostic and connects to the cameras and recorders you already own over standard protocols, so there is typically no rip-and-replace. Where a site needs speakers for voice-down or better night coverage, those are added selectively to keep cost down. See the camera brands listed earlier on this page — 100+ supported via ONVIF/RTSP.

Multi-site CCTV monitoring software gives you a dashboard to watch your own cameras; e-surveillance is a managed service where our trained operators watch your cameras for you. Software is self-operated; e-surveillance is outsourced. Both run on the same Tentovision platform, so you can self-monitor some sites and outsource others. Compare: Multi-Site CCTV Monitoring.

Any operation with large perimeters, remote or unmanned sites, valuable assets, and night-time exposure — warehouses and logistics, construction sites, ATM networks, solar farms and infrastructure, after-hours retail, factories, and healthcare campuses with overnight critical-area monitoring needs. These are exactly the places where posting alert guards around the clock is expensive, impractical, or unreliable. The common thread is that the risk peaks when no one is watching — which is precisely what a 24/7 SOC fixes.

Yes — because both models run on one Tentovision platform, you can keep certain sites self-monitored through the software and hand others to our SOC as a managed service. Many businesses self-monitor their head office or high-traffic sites and outsource remote, overnight, or hard-to-staff locations. The client visibility portal lets you see live SOC activity, active incidents, and incident reports on outsourced sites, so transparency is preserved even on the outsourced portion. You can shift the balance over time as your needs change, without changing systems.