Overview

Tentosoft Solutions Private Limited, trading as TentoVision ("TentoVision", "we", "us", "our"), is committed to protecting your privacy. This End User Privacy Policy explains what personal information we collect when you use the TentoVision cloud video management service, how we use it, who we share it with, and what rights you have over it.

This Policy applies to you as an end user of the TentoVision service — whether your account was created for you by a TentoVision Partner (your CCTV installer, integrator, or dealer), or whether you created your own account directly at www.tentosoft.com. A separate Partner Privacy Policy governs the personal data of TentoVision Partners.

We handle your personal data in accordance with all applicable data protection and privacy laws in the jurisdictions in which we operate and in which you are located. If you have any questions about this Policy or about how we use your personal data, please contact us at info@tentosoft.com.

1. What Information We Collect About You

The personal information we collect about you depends on how you use the TentoVision service. We collect data in the following ways:

1.1 Account Information

When your Provider creates a TentoVision account on your behalf, or when you create your own account at www.tentosoft.com, we collect:

• your full name;
• your email address;
• your contact phone number (where provided);
• your shipping address (where you order hardware such as a Cloud Adapter); and
• your company name (where applicable).

This information is used to create and manage your account and to deliver the services you have requested.

1.2 Device and Usage Data

When you use the TentoVision app or platform, we collect information about how you interact with the service, including:

• the names and identifiers of cameras and devices you connect to your account;
• app settings and configuration preferences;
• features you use and actions you take within the app or platform;
• session duration, login timestamps, and access frequency; and
• device type, operating system, and browser type.

We collect device names so that we can display a meaningful and personalised list of cameras for you to manage. We collect usage data to understand how the service is being used in aggregate, so we can continue to improve it.

1.3 Camera Discovery Data

To connect professional CCTV cameras to your TentoVision account, the TentoVision app scans your local network to identify compatible devices and returns that information to our servers. This scan enables our system to discover available cameras and add them to your account. We store network and device data only for the cameras you explicitly choose to add to your account. We do not retain information about other devices on your network.

1.4 Video Data and Analytics Metadata

The core purpose of the TentoVision service is to record, store, and enable you to review video footage from your connected cameras. We store this video in the TentoVision cloud for the duration specified by your subscription plan.

If you enable the Analytics feature within the TentoVision app, our software will analyse your recorded footage for objects and text. This enables you to search your video by specific detected content — for example, by vehicle type, persons, or visible text such as vehicle registration plates. The following applies to analytics metadata:

• object labels and text extracted from your footage are stored for the same duration as the corresponding video;
• analytics metadata is deleted on the same schedule as the video to which it relates;
• enabling analytics is optional and within your control; and
• analytics processing is performed to enhance your ability to search and retrieve footage efficiently.

1.5 Payment Information

TentoVision does not collect or store your payment card details. All payment processing is handled securely by our payment service providers. If you pay for your subscription or purchase hardware directly through TentoVision, payments are processed by our payment processors, who operate under their own privacy policies. If you pay your subscription fee directly to your Provider, your payment relationship is entirely with that Provider and TentoVision has no access to your payment information.

1.6 IP Addresses and Cookies

We collect IP addresses from visitors to the TentoVision website and platform. IP addresses help us identify approximate user location, detect and block abusive or disruptive activity, and understand the geographic distribution of our user base. We also use cookies on our website and platform. Please refer to Section 10 for our full Cookies Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

3. Your Video Data

You own your video. You retain ownership of all video footage recorded through your TentoVision account. TentoVision does not claim any rights over your content. We process and store your footage solely to provide the service to you.

When we access your video. We will access your video footage only in the following circumstances:

• With your express permission — for example, if you contact our support team about a specific technical issue and consent to us viewing relevant footage to assist you; or
• Where we are legally required to do so by a valid court order, law enforcement request, or applicable legal process.

In all other circumstances, your video is inaccessible to TentoVision staff. Your footage is stored in encrypted cloud storage and is not reviewed, sold, or shared with third parties for any commercial purpose.

Your surveillance responsibilities. You are responsible for ensuring that the use of cameras connected to the TentoVision service complies with all applicable surveillance, workplace monitoring, and privacy laws in your jurisdiction. This includes obtaining any required consents from individuals who may be captured in recordings, displaying any required notices, and ensuring that cameras are not positioned in locations where recording is prohibited by law.

4. Who We Share Your Information With

We do not sell your personal data. We share it only as necessary to provide the service to you or as required by law.

4.1 Your Provider

If your TentoVision account was created by a Partner (your CCTV installer, integrator, or dealer), that Partner has access to your account details, device information, and subscription status within the TentoVision Partner Portal. Your Provider is responsible for the way they handle your personal data under their own privacy policy and applicable law.

Where your account is created and administered by a Partner, that Partner may act as an independent data controller in relation to your personal data. In such cases, TentoVision processes your data primarily to provide the technical platform and cloud infrastructure services. Your Provider is responsible for ensuring that your data is collected and used in compliance with applicable law.

4.2 Third-Party Service Providers

We work with carefully selected service providers who process personal data on our behalf under binding data processing agreements. These providers are not permitted to use your data for their own purposes. Our key service providers include:

4.3 Legal and Regulatory Disclosures

TentoVision may disclose your personal data where required or permitted by applicable law — for example, in response to a court order, a formal request from law enforcement, or a regulatory authority in any jurisdiction. Where legally permitted, we will make reasonable efforts to notify you prior to disclosing your data, so that you may seek appropriate legal remedies if you wish to do so.

4.4 Business Transfers

If TentoVision undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. Any new owner will be required to handle your personal data in a manner consistent with this Policy. We will notify you before your data is subject to a materially different privacy policy.

4.5 Cross-Border Data Transfers

Personal data collected through the TentoVision service may be stored and processed in jurisdictions where TentoVision or its service providers maintain infrastructure. Where personal data is transferred across borders, we implement appropriate safeguards in accordance with applicable data protection laws to ensure your data remains adequately protected regardless of where it is processed.

5. Where Your Data Is Stored

Video footage and account data are stored in secure public cloud infrastructure operated by third-party providers, including Amazon Web Services (AWS) and, where applicable, other equivalent secure cloud providers. The specific infrastructure and data centre region used is determined based on your geographic location at the time of account registration, to ensure that your data is stored in a region appropriate to your jurisdiction. All video footage is encrypted in transit and at rest using industry-standard encryption protocols.

Usage data and analytics metadata (not video footage) may also be processed and stored by the third-party service providers described in Section 4.2, including cloud-based analytics and helpdesk platforms, in accordance with their respective privacy policies.

6. How Long We Keep Your Data

6.1 Video Footage

Video footage is stored in the TentoVision cloud for the number of days specified by your subscription plan. Once the retention period expires, footage is automatically and permanently deleted. TentoVision does not maintain backups of expired footage — once deleted, it cannot be recovered.

6.2 Shared Clips and Motion Events

If you create a shared link to a video clip or a motion event, the footage behind that link is not automatically deleted when the standard retention period expires. Shared video remains stored until you actively remove the share link, or until your account is deleted. If you delete a motion event within the TentoVision mobile app, the underlying video is not deleted and may be recoverable by our support team. If you delete a recording session through the TentoVision website, the footage for that session is immediately and permanently deleted.

6.3 Device Deletion

If you remove a camera device from your TentoVision account, all video footage and database records associated with that device are deleted immediately. However, any video footage accessible via existing shared links for that device will not be automatically deleted — those links will continue to work until you deactivate them.

6.4 Account Data and Other Personal Information

We retain account data and personal information for as long as your account is active and for a reasonable period following account closure to meet our legal, financial, and dispute resolution obligations. Marketing consent data is retained until you withdraw consent. Anonymised or aggregated data derived from your usage may be retained indefinitely for platform improvement purposes.

7. Your Privacy Rights

Depending on applicable law in your jurisdiction, you may have some or all of the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal information we hold about you. We will provide this free of charge in most circumstances. We may ask you to verify your identity before fulfilling the request, and we may ask you to specify the scope of your request if we hold a large volume of data about you.
• Right to correction: You may ask us to correct any inaccurate or incomplete personal data we hold about you. Much of your account data can be updated directly through the TentoVision app.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. The simplest way to exercise this right is to request deletion of your TentoVision account.
• Right to object or restrict processing: In certain circumstances, you may object to, or request that we restrict, specific types of processing of your personal data — for example, where we are processing your data on the basis of legitimate interests.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may have the right to receive your personal data in a structured, commonly used, machine-readable format. You can download your video directly from the TentoVision platform at any time.
• Right to withdraw consent: Where we process your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time by using the unsubscribe link in any marketing email or by contacting us at info@tentosoft.com.
• Right to complain: If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us at info@tentosoft.com. We will respond within the timeframe required by applicable law and in any event within 30 days. We may extend this period by a further 30 days for complex or numerous requests, and we will notify you if this is the case.

8. Deleting Your Account

If you wish to delete your TentoVision account, please contact:

• your Provider, if your account was set up and managed through a TentoVision Partner; or
• TentoVision directly at info@tentosoft.com, if you created your own account.

Once your account has been deleted:

• your email address is removed from our active database immediately;
• all video footage (including video behind shared links) is permanently deleted within 48 hours;
• your device names and clip titles and descriptions are removed from our database; and
• server logs that previously referenced your account are anonymised, so they can no longer be linked back to you individually. We retain anonymised logs for platform improvement purposes.

Once your video data is deleted, it cannot be recovered under any circumstances. Please download any footage you wish to retain before requesting account deletion.

Support correspondence. If you have submitted support requests by email and wish for those records to be deleted, please contact our support team separately at info@tentosoft.com.

9. AI and Platform Analytics

Aggregated usage analytics. TentoVision analyses aggregated, anonymised usage data to understand how the service is used as a whole and to inform improvements to the platform. This analysis does not identify you as an individual. Individual-level usage data is reviewed only in the context of investigating a specific issue you have reported to our support team.

AI model training. TentoVision may use anonymised, aggregated data derived from platform usage to develop and improve AI-powered features within the service. If you opt in to allowing your cameras to contribute to AI model training, you acknowledge that the resulting models may be made available to other users of the service. TentoVision will not share identifiable personal data or video footage with third parties in connection with AI training, and we will not use your footage for AI training without your opt-in consent.

Video analytics (object and text detection). As described in Section 1.4, enabling the Analytics feature is optional. Analytics metadata is processed and stored solely to provide you with the ability to search your own footage. This data is not used for any external purpose, is not shared with third parties, and is deleted on the same schedule as the video it relates to.

Biometric processing. TentoVision does not perform facial recognition or biometric identification unless such functionality is explicitly enabled and lawfully configured in accordance with applicable law. Where such features are made available, users are solely responsible for ensuring they are used only with appropriate legal authority, user consent, and in compliance with applicable biometric and privacy laws in their jurisdiction.

10. Cookies

Cookies are small text files placed on your device when you visit a website. TentoVision uses cookies on www.tentosoft.com and app.tentovision.com for the following purposes:

• Essential cookies: Required to keep you logged in and to enable the core features of the platform to function. These cannot be disabled without preventing you from using the service.
• Functional cookies: Used to remember your preferences and settings to personalise your experience.
• Analytics cookies: Used to understand, in aggregate, how users navigate the website and platform. We use Google Analytics for this purpose. Google Analytics reports are at group level and do not identify individual users. You can opt out of Google Analytics tracking at any time via the Google Analytics opt-out browser extension.

Our cookies do not store sensitive personal information such as payment card details or passwords.

Managing cookies. You can manage cookie preferences through your internet browser settings at any time. Disabling essential cookies will prevent you from logging in and using the service. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to improve it.

Partners in cookie-regulated jurisdictions. If you are accessing the platform from a jurisdiction with specific cookie consent requirements (for example, the European Union or the United Kingdom), you may be presented with a cookie consent banner when you first visit the website. Your consent choices will be recorded and respected.

11. Children's Privacy

The TentoVision service is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided personal information to TentoVision without appropriate parental or guardian consent, please contact us at info@tentosoft.com and we will take prompt steps to delete that information.

12. Changes to This Policy

TentoVision may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable law. When we make material changes, we will notify you by email and post the updated policy at www.tentosoft.com/privacy, with the revised version date clearly indicated. Continued use of the TentoVision service after the effective date of any change constitutes acceptance of the updated Policy. If you do not agree with a change, you should stop using the service and may request deletion of your account.

13. Limitation of Liability

Nothing in this Policy limits or excludes TentoVision's liability where such limitation is prohibited by applicable law, including any mandatory consumer protection or data protection legislation in your jurisdiction.

Subject to the above, TentoVision shall not be liable for any indirect, incidental, special, exemplary, or consequential damages arising from data processing activities conducted in compliance with this Policy and with applicable law. This Policy should be read alongside the liability provisions in the TentoVision End User Terms of Service.

14. Contact Us

If you have any questions about this Privacy Policy, about how we handle your personal data, or if you wish to exercise any of your rights, please contact us:

Tentosoft Solutions Private Limited, Chennai, India.

If you are not satisfied with our response to a complaint, you have the right to raise the matter with the relevant data protection supervisory authority in your jurisdiction.

Tentosoft Solutions Private Limited | info@tentosoft.com | www.tentosoft.com