Tentosoft is committed to delivering your digital and physical products efficiently and reliably. This Delivery & Shipping Policy details the terms and timelines associated with order fulfillment.
- Order Processing: All orders are reviewed within 24–48 business hours. You'll receive confirmation once your order is processed and dispatched.
- Digital Deliveries: Electronically delivered assets—such as project files, licenses, documentation—will be shared via email or secure download link within 1–2 business days of order confirmation.
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Physical Shipping:
- Domestic (India): Standard delivery within 3–7 business days after processing.
- International: Delivery may take 7–21 business days, depending on location and customs clearance.
- Shipping Charges: Freight costs are calculated at checkout and based on product weight, destination, and shipping method.
- Fast-Track Shipment: Express delivery (2–3 days domestic) is available at an additional fee where logistical partners support it.
- Address Accuracy: Please ensure your shipping address is complete and accurate. Tentosoft is not responsible for delays or returned packages due to incorrect information.
- Order Tracking: A tracking link will be provided once your order ships. For physical goods, you can track parcel status until delivery.
- Delivery Attempts & Failures: Most couriers attempt delivery twice. Undelivered items due to incorrect address, unavailability, or refusal may incur reshipment fees.
- Customs, Duties & Taxes: International orders may be subject to import duties or taxes, payable by the recipient. Tentosoft is not responsible for customs delays or payments.
- Loss or Damage: In case of damaged or lost shipments, notify us within 48 hours of delivery or the estimated delivery date. We will assist in claims with our courier partners.
- Cancellation Before Dispatch: Orders canceled before shipment will be fully refunded. Cancellations after dispatch may incur handling and return shipping charges.
- Force Majeure: Tentosoft is not liable for delivery delays caused by events outside our control, such as natural disasters, strikes, or customs delays.
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Contact for Support: For delivery-related queries, reach out to:
- Email: info@tentosoft.com
- Phone: +91 86675 74218
- Address: 7th Floor, 4/293 RAR Technopolis, OMR, Perungudi, Chennai – 600096