At Tentosoft, we strive to provide quality services and maintain transparency with our customers. This Refund Policy outlines the terms under which you may request and receive a refund for our services.
- Eligibility for Refund: You may request a refund if Tentosoft is unable to deliver the purchased product or service. Refunds must be requested within the timeline specified for the service.
- Refund Request Process: Submit your request via our "Contact Us" page or email us at info@tentosoft.com with details such as order ID, purchase date, and reason for the refund.
- Refund Method & Timing: Approved refunds will be credited to your original payment method within 7–10 business days, depending on your payment provider.
- Partial Refunds: If only part of the service was delivered, a partial refund may be issued after deducting the applicable charges.
- Non-Refundable Circumstances: Refunds will not be granted for change of mind, dissatisfaction not caused by a service fault, or requests made after the refund window has passed.
- Cancellation: If you cancel a service prior to its completion, you may receive a refund minus any processing or work costs already incurred.
- Force Majeure: Tentosoft shall not be liable for refunds in cases where service delivery is prevented due to events beyond our control (natural disasters, legal restrictions, etc.).
-
Contact Information: For questions or refund requests, reach us at:
- Email: info@tentosoft.com
- Phone: +91 86675 74218
- Address: 7th Floor, 4/293 RAR Technopolis, OMR, Perungudi, Chennai – 600096